Retail & Promotional Training

Health & Safety

(theoretical training)

• do's and don'ts of manual handling
• two man lifts   
• reporting accidents
• security   

Hygiene

(practical and theoretical training)

• types of contamination
• cleaning and waste disposal
• personal hygiene

Personal Presentation

(demonstration)

• dress code
• attitude  

Counter Cover

(theoretical)

• stores and stocks
• promoting products
• selling skills
• fragrances
• cosmetics
• fashions
• home furnishings 

Beauty Therapy

(practical and theoretical)

• skin care
• skin types
• varieties of make-up
• make-up application
• colour ideas

Customer Care

(theoretical training)

• do’s and don’ts of customer care
• meeting and greeting
• liaising with customers
• mystery shoppers
• handling complaints or returns
• handling cash and using the till