Events, Hotel & Catering Training

Safe Manual Handling

(practical and theoretical training)

• do's and don'ts of manual handling
• two man lifts
• reporting accidents

Food Hygiene

(practical and theoretical training)

• three types of contamination
• food spoilage
• kitchen procedures

Service Training

(practical)

• laying a table
• plate waiting
• clearing 3+ plates
• types of service
• silver serving
• wine waiting
• crumbing down
• tea and coffee service   

Personal Presentation

(demonstration)

• dress code
• attitude

Customer Care

(theoretical training)

• do’s and don’ts of customer care
• meeting and greeting
• liaising with customers
• handling complaints

Bar

(practical and theoretical training)

• the licensing law
• handling cash
• pouring a pint
• opening champagne
• choosing the right glass
• glass procedures
• ice and a slice
• cocktail recipes
• an introduction to wines and spirits